This page is refined over time, shaped by the questions we receive. If yours is not here, write to us, and it may find its place.
Last updated: November 2026
products
How do I find the right scent for my space?
Begin with the atmosphere you want the room to have: cool, soft, warm or bright. Each of our four materials carries one, and is paired with a character of scent. Then check the size: every product states the room size it suits. Olfactory Space shows the same room under each.
I cannot smell it online. How will I know that I will like it?
Not entirely, and we will not pretend otherwise. We describe each scent through a material you can picture, such as cool, matte stone, so its character is something you can imagine before you smell it. If it does not suit your room, you may return it within 14 days of delivery, details are in our Return & Refunds Policy.
Payment & Security
Is my payment secure?
All payments are processed by PayPal. We never see or store your card or account details.
Which payment methods do you accept?
Currently, PayPal. Credit and debit card payments are in preparation and will be added soon.
Orders and delivery
Will I be responsible for duties or taxes on an international order?
No. We ship on a Delivered Duty Paid (DDP) basis, so the total you see at checkout is the final price. Any duties or import taxes are settled on your behalf, and nothing further is due on delivery.
Should you ever be asked for a payment at delivery, please contact us before paying, with your order number.